Delivery Information
💳 Delivery Charges
Delivery charges are calculated at checkout.
Estimated delivery dates are provided at checkout but are not guaranteed.
If a delivery is missed, a re-delivery fee will apply. See “Failed Deliveries” below.
🚚 Delivery Partners
Palletised orders: Delivered via our trusted courier, Walkers Transport Ltd.
Sample orders: Sent via Royal Mail (typically 2–3 working days).
Small parcels: Delivered by DPD or Parcelforce.
📦 Delivery Access Requirements
Coping stones are delivered on pallets using an 18-tonne vehicle with a tail lift. Offloading is kerbside via pump truck.
We cannot deliver onto gravel, grass, or mud. If your driveway is gravel, delivery will be made to the nearest hard-surfaced area.
Please inform our sales team of any access restrictions (e.g. narrow lanes, low-hanging trees).
A smaller 7.5-tonne vehicle may be arranged upon request, subject to availability, potential delays, and additional charges.
If your property has a gravel or grass surface, someone must be present to accept the delivery.
📅 Delivery Date & Time
Walkers Transport will confirm your delivery date via email.
Deliveries take place between 8:00am and 5:00pm.
If you cannot be present, please leave a signed note with clear instructions for the driver. Otherwise, the delivery may fail.
Timed deliveries are available for an additional fee.
Palletised orders will receive a text confirmation (if a valid UK mobile number is provided), including a tracking link and estimated arrival time.
❌ Failed Deliveries
You must be present to accept the delivery or leave a signed note with instructions.
Re-delivery will be charged at the original delivery rate, payable to Pisa Stone Ltd.
Deliveries to gravel or grass surfaces require someone to be in attendance.
📸 Damages & Missing Items
Report any damage or missing items to the driver and note it on the delivery paperwork.
Notify Pisastone Ltd within 24 hours with full details. Late reports may not be eligible for support.
All damage claims must include:
- Photographs of the goods on the pallet as delivered
- Your order number
- Sent to: info@pisastone.co.uk
Claims without pallet-based photos cannot be validated, as we cannot confirm transit-related damage.
⚠️ Important Notes
Pisastone Ltd is not liable for any costs arising from late, failed, or incorrect deliveries.
Do not install any items if you have concerns about damage or product accuracy.
Installed items cannot be refunded or replaced.
A Riser Plate is the vertical panel that sits between two stone treads in a staircase. By choosing riser plates of different heights, you can create stairs that are higher or lower to suit your design and comfort.
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